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Instructions


FAQ | Submit Trouble Ticket | Refer a Friend | Instructions

Have a question about how SimpleVoiceCenter works while you are dialed in?  Below are the are the features and instructions to get your started.  If you have a question about a feature please contact us and we will be happy to assist.


 Instructions

Listed below are detailed instructions on how to use you SimpleVoiceCenter.

After you’ve signed up for a SimpleVoiceCenter account the next step is to set up your outgoing greeting and create sub voice boxes. First time setup and future account management may be accessed with administrative mode. Take note administrative mode is for the account holder only. Following are instructions for accessing administrative mode.

Administrative mode for Standard Free and Toll-Free Service:

Dial your VoiceCenter number, when prompted enter your access code followed by the * key, you will then be prompted for your password followed by the # key.

Administrative mode for Private Number Service:

Dial your VoiceCenter number, once connected simply enter the * key and you will be prompted for your password followed by the # key.

After you have accessed the administrative mode you will be guided with voice prompts to help you set up or manage your outgoing greetings and any additional sub voice boxes you create.

Your main greeting is stored in extension 0; this is where you will instruct your callers on which sub voice box they will select, such as press 1 for sales, press 2 for promotions and so on. To add sub voice boxes you will be prompted to either enter the extension number for a sub voice box followed by the # key or simply press # to create a new extension number for a new sub voice box.

Once your VoiceCenter is set up you may have your callers call in anytime to listen to your greetings and leave you messages. Following are instructions for your callers.

Standard Free and Toll-Free Service:

Have your callers dial your VoiceCenter number and when prompted enter the access code followed by the # key.

Private Number Service:

Have your callers simply dial your VoiceCenter number, no access code is required for this option.

Below you will find featured keys for managing your VoiceCenter.



Featured Keys for Managing Your VoiceCenter
 
Main Menu
Enter the extension number or press # to create a new one.
Press * to hear more options.
 List of all voice boxes.
 Listen to all messages in all voice boxes.
Delete message.
Move to the next message.
Replay the current message.
Play the previous message.
 Change password.
 Create a new extension.
 Return to the main menu.
 
To Manage a Specific Extension.
 Change the extension type.
Playback only.
Playback with recording.
Dialout.
 Record extension name.
The system will prompt you to start recording at the tone and to stop by pressing #.
Save the name and return to the main voice box menu.
Listen to your name.
Discard and re-record your name.
 Manage greeting.
Change greeting.
Record your greeting - to stop recording press # and finish by pressing 1 to save.
Listen to your greeting.
Re-record your greeting - to stop recording press #.
Delete greeting.
Hear your current greeting.
 After greeting behavior.
Return to default extension.
Wait for user to input new extension.
 Delete extension.
 Return to the main menu.
   

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