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Frequently Asked Questions


FAQ | Submit Trouble Ticket | Refer a Friend | Instructions

Have a question about SimpleVoiceCenter™?  Below are the are frequently asked questions to get you started.  If you still have a question please contact us and we will be happy to assist.


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What is the difference between my main extension number and the sub-boxes?
The main extension (0) is where you manage your outgoing greeting and inform callers where to find additional information which is stored in the sub-voice boxes that you create once you set up your VoiceCenter. Your main greeting should be used to inform your callers where to find the additional information that they are interested in. Such as, press 1 for new product information, press 2 for our latest training conference call, etc.

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What are the costs involved in SimpleVoiceCenter?
For the free service only normal long distance charges by each caller's carrier apply.
For the Toll-Free service it is 6 cents per minute per person.
For Private Number service the costs are $9.95 per month.

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How long can I record for?
Each outgoing greeting and incoming message can be virtually unlimited in length.

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How many messages can my SimpleVoiceCenter™ hold?
You can have virtually unlimited number of messages on the system at the same time.

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How many sub-boxes can I have tied to my Voice Center account?
You can have virtually unlimited number of sub-boxes with this account.

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How long can I store my messages?
You can leave your messages on as long as you like.

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How can I manage my SimpleVoiceCenter™ using the web?
Click the login button. If you are using free or toll-free, enter your phone number, extension and password. If you are using Private Number just enter your phone number and password.
From here you can edit your account information, access your messages and your greeting.

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Is this a "Free Trial" or limited time offer?
No, we intend on offering this service on a continual basis.

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I forgot my password?
On the login page you can hit the "I forgot my password link", and the system will email you the password.

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How do I turn the email notification on or off?
Just login into your account and go to Account Information. From here you will see a checkbox allowing you to turn this feature on or off.

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What is the "record your name" for?
If you have not yet recorded an outgoing message, the system will use your name to announce when callers call in.

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What kind of audio files can I upload or download to my PC?
The greeting can be either .WAV or .MP3. When you download a file it will be in a .WAV format.

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Can I have more than one account?
Yes, we only ask that you use them.

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